Claudio S. Pinhanez

Orcid: 0000-0001-6715-1290

Affiliations:
  • IBM Research Brazil, São Paulo, SP, Brazil


According to our database1, Claudio S. Pinhanez authored at least 112 papers between 1994 and 2024.

Collaborative distances:
  • Dijkstra number2 of four.
  • Erdős number3 of four.

Timeline

Legend:

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PhD thesis 
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Bibliography

2024
Creating an African American-Sounding TTS: Guidelines, Technical Challenges, and Surprising Evaluations.
Proceedings of the 29th International Conference on Intelligent User Interfaces, 2024

2023
Human-Centered AI.
IEEE Pervasive Comput., 2023

Balancing Social Impact, Opportunities, and Ethical Constraints of Using AI in the Documentation and Vitalization of Indigenous Languages.
Proceedings of the Thirty-Second International Joint Conference on Artificial Intelligence, 2023

2022
Rethinking Language Interaction With Pervasive Applications and Devices.
IEEE Pervasive Comput., 2022

Unveiling Practices of Customer Service Content Curators of Conversational Agents.
Proc. ACM Hum. Comput. Interact., 2022

Exploring the Advantages of Dense-Vector to One-Hot Encoding of Intent Classes in Out-of-Scope Detection Tasks.
CoRR, 2022

Towards a New Science of Disinformation.
CoRR, 2022

A User Interface with Taxonomy Features for Content Curators of Chatbots.
Proceedings of the HCI International 2022 Posters, 2022

2021
Expose Uncertainty, Instill Distrust, Avoid Explanations: Towards Ethical Guidelines for AI.
CoRR, 2021

Teaching Conversational Robots in a Museum Exhibition with Interactive Surfaces.
Proceedings of the ISS '21: Interactive Surfaces and Spaces, Łódź, Poland, November 14, 2021

Towards a Method to Classify Language Style for Enhancing Conversational Systems.
Proceedings of the International Joint Conference on Neural Networks, 2021

Making Conversational Robots Learn from Children in a Collaborative Museum Exhibition.
Proceedings of the Companion Publication of the 2021 ACM Conference on Computer Supported Cooperative Work and Social Computing, 2021

Integrating Machine Learning Data with Symbolic Knowledge from Collaboration Practices of Curators to Improve Conversational Systems.
Proceedings of the CHI '21: CHI Conference on Human Factors in Computing Systems, 2021

Using Meta-Knowledge Mined from Identifiers to Improve Intent Recognition in Conversational Systems.
Proceedings of the 59th Annual Meeting of the Association for Computational Linguistics and the 11th International Joint Conference on Natural Language Processing, 2021

2020
Using Meta-Knowledge Mined from Identifiers to Improve Intent Recognition in Neuro-Symbolic Algorithms.
CoRR, 2020

A Hybrid Solution to Learn Turn-Taking in Multi-Party Service-based Chat Groups.
CoRR, 2020

Creating Corpora for Seq2Seq Tone Rephrasing Using Social Media Posts.
Proceedings of the 2020 International Joint Conference on Neural Networks, 2020

From Disjoint Sets to Parallel Data to Train Seq2Seq Models for Sentiment Transfer.
Proceedings of the Findings of the Association for Computational Linguistics: EMNLP 2020, 2020

Improving Out-of-Scope Detection in Intent Classification by Using Embeddings of the Word Graph Space of the Classes.
Proceedings of the 2020 Conference on Empirical Methods in Natural Language Processing, 2020

HCI Research Challenges for the Next Generation of Conversational Systems.
Proceedings of the 2nd Conference on Conversational User Interfaces, 2020

Unveiling Practices and Challenges of Machine Teachers of Customer Service Conversational Systems.
Proceedings of the 2nd Conference on Conversational User Interfaces, 2020

Intentions, Meanings, and Whys: Designing Content for Voice-based Conversational Museum Guides.
Proceedings of the 2nd Conference on Conversational User Interfaces, 2020

Co-designing a conversational interactive exhibit for children.
Proceedings of the Extended Abstracts Proceedings of the 19th ACM International Conference on Interaction Design and Children, 2020

2019
Machine Teaching by Domain Experts: Towards More Humane, Inclusive, and Intelligent Machine Learning Systems.
CoRR, 2019

Learning Multi-Party Turn-Taking Models from Dialogue Logs.
CoRR, 2019

Live It Up: Analyzing Emotions and Language Use in Tweets during the Soccer World Cup Finals.
Proceedings of the 11th ACM Conference on Web Science, 2019

Teaching Robots to Act and Converse in Physical Spaces: Participatory Design Fictions with Museum Guides.
Proceedings of the Halfway to the Future Symposium 2019, 2019

Can direct address affect user engagement with chatbots embodied in physical spaces?
Proceedings of the 1st International Conference on Conversational User Interfaces, 2019

The Effect of Audiences on the User Experience with Conversational Interfaces in Physical Spaces.
Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, 2019

2018
Recovering from Dialogue Failures Using Multiple Agents in Wealth Management Advice.
Proceedings of the Studies in Conversational UX Design, 2018

Age density patterns in patients medical conditions: A clustering approach.
PLoS Comput. Biol., 2018

Different but Equal: Comparing User Collaboration with Digital Personal Assistants vs. Teams of Expert Agents.
CoRR, 2018

Combining Textual Content and Structure to Improve Dialog Similarity.
CoRR, 2018

A Social Network Analysis Framework for Modeling Health Insurance Claims Data.
CoRR, 2018

Revealing Physicians Referrals from Health Insurance Claims Data.
Big Data Res., 2018

The Role of Dialogue User Data in the Information Interaction Design of Conversational Systems.
Proceedings of the Design, User Experience, and Usability: Designing Interactions, 2018

Having an Animated Coffee with a Group of Chatbots from the 19<sup>th</sup> Century.
Proceedings of the Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems, 2018

Specifying and Implementing Multi-Party Conversation Rules with Finite-State-Automata.
Proceedings of the Workshops of the The Thirty-Second AAAI Conference on Artificial Intelligence, 2018

2017
Computer Interfaces to Organizations: Perspectives on Borg-Human Interaction Design.
CoRR, 2017

A Hybrid Architecture for Multi-Party Conversational Systems.
CoRR, 2017

Bottester: Testing Conversational Systems with Simulated Users.
Proceedings of the XVI Brazilian Symposium on Human Factors in Computing Systems, 2017

Modeling Task Deviations as Eccentricity Distribution Peaks.
Proceedings of the XVI Brazilian Symposium on Human Factors in Computing Systems, 2017

Shaping the Experience of a Cognitive Investment Adviser.
Proceedings of the Design, User Experience, and Usability: Understanding Users and Contexts, 2017

Personality Archetypes, Pantomime, Comics: New Methods to Design Interfaces with Human Traits.
Proceedings of the Computer-Human Interaction Research and Applications, 2017

Design Methods for Personified Interfaces.
Proceedings of the International Conference on Computer-Human Interaction Research and Applications, 2017

Typefaces and the Perception of Humanness in Natural Language Chatbots.
Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, 2017

2015
A scalable architecture for real-time analysis of microblogging data.
IBM J. Res. Dev., 2015

Understanding <i>Fiado</i>: Informal Credit in Brazil.
Proceedings of the 2015 Annual Symposium on Computing for Development, 2015

Collaboration and Social Computing in Emerging Financial Services.
Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing, 2015

2014
Handling big data on agent-based modeling of online social networks with mapreduce.
Proceedings of the 2014 Winter Simulation Conference, 2014

Unsupervised annotation of usability test videos.
Proceedings of the 13th Brazilian Symposium on Human Factors in Computing Systems, 2014

Towards Personalized Offers by Means of Life Event Detection on Social Media and Entity Matching.
Proceedings of the Hypertext 2014 Extended Proceedings: Late-breaking Results, 2014

2013
A simulation-based approach to analyze the information diffusion in Microblogging Online Social Network.
Proceedings of the Winter Simulations Conference: Simulation Making Decisions in a Complex World, 2013

Large-Scale Multi-agent-Based Modeling and Simulation of Microblogging-Based Online Social Network.
Proceedings of the Multi-Agent-Based Simulation XIV - International Workshop, 2013

Visual summarization of incidents in the context of service delivery factories.
Proceedings of the Simpósio Brasileiro sobre Fatores Humanos em Sistemas Computacionais, 2013

Reaction times for user behavior models in microblogging online social networks.
Proceedings of the 2013 Workshop on Data-Driven User Behavioral Modelling and Mining from Social Media, 2013

2012
Scheduling with preemption for incident management: when interrupting tasks is not such a bad idea.
Proceedings of the Winter Simulation Conference, 2012

Characterizing Time-Bounded Incident Management Systems.
Proceedings of the 2012 Annual SRII Global Conference, San Jose, CA, USA, July 24-27, 2012, 2012

Designing an enterprise social tool for cross-boundary communication, coordination, and information sharing.
Proceedings of the 30th ACM International Conference on Design of Communication, 2012

Using Social Analytics for Studying Work-Networks: A Novel, Initial Approach.
Proceedings of the 2012 Brazilian Symposium on Collaborative Systems, 2012

2011
Human aspects of internet services: considering the needs of users and providers.
J. Internet Serv. Appl., 2011

Knowledge and information and needs of system administrators in IT service factories.
Proceedings of the 10th Brazilian Symposium on Human Factors in Computing Systems and the 5th Latin American Conference on Human Computer Interaction, 2011

2010
Designing the interaction with service systems.
Proceedings of the 28th Annual International Conference on Design of Communication, 2010

2009
A Service Science Perspective on Human-Computer Interface Issues of Online Service Applications.
Int. J. Inf. Syst. Serv. Sect., 2009

Multimedia Chat for Helpdesks: A Requirements Study, a Practical SOA Architecture, and an Interface Prototype.
Proceedings of the 2009 IEEE International Symposium on Object/Component/Service-Oriented Real-Time Distributed Computing, 2009

2008
Multimedia Chat for Helpdesks: A Practical SOA Architecture.
Proceedings of the 2008 IEEE Congress on Services, Part I, 2008

Aplicando conceitos e técnicas de serviços em IHC.
Proceedings of the VIII Simpósio Brasileiro de Fatores Humanos em Sistemas Computacionais (IHC 2008), 2008

A service science perspective for interfaces of online service applications.
Proceedings of the VIII Simpósio Brasileiro de Fatores Humanos em Sistemas Computacionais (IHC 2008), 2008

Service Systems as Customer-Intensive Systems and Its Implications for Service Science and Engineering.
Proceedings of the 41st Hawaii International International Conference on Systems Science (HICSS-41 2008), 2008

2007
Editorial PerCom 2007 special issue.
Pervasive Mob. Comput., 2007

A Services Theory Approach to Online Service Applications.
Proceedings of the 2007 IEEE International Conference on Services Computing (SCC 2007), 2007

Ubiquitous Services.
Proceedings of the 2007 IEEE International Conference on Services Computing (SCC 2007), 2007

2005
Using Symbiotic Displays to View Sensitive Information in Public.
Proceedings of the 3rd IEEE International Conference on Pervasive Computing and Communications (PerCom 2005), 2005

To Frame or Not to Frame: The Role and Design of Frameless Displays in Ubiquitous Applications.
Proceedings of the UbiComp 2005: Ubiquitous Computing, 7th International Conference, 2005

A study on the manipulation of 2D objects in a projector/camera-based augmented reality environment.
Proceedings of the 2005 Conference on Human Factors in Computing Systems, 2005

2004
Dynamically reconfigurable vision-based user interfaces.
Mach. Vis. Appl., 2004

Projector-camera systems for telepresence.
Proceedings of the 2004 ACM SIGMM Workshop on Effective Telepresence, 2004

A portable system for anywhere interactions.
Proceedings of the Extended abstracts of the 2004 Conference on Human Factors in Computing Systems, 2004

2003
Interval scripts: a programming paradigm for interactive environments and agents.
Pers. Ubiquitous Comput., 2003

Fostering a Symbiotic Handheld Environment.
Computer, 2003

Steerable Interfaces for Pervasive Computing Spaces.
Proceedings of the First IEEE International Conference on Pervasive Computing and Communications (PerCom'03), 2003

Creating touch-screens anywhere with interactive projected displays.
Proceedings of the Eleventh ACM International Conference on Multimedia, 2003

Embedding Interactions in a Retail Store Environment: The Design and Lessons Learned.
Proceedings of the Human-Computer Interaction INTERACT '03: IFIP TC13 International Conference on Human-Computer Interaction, 2003

An Architecture and Framework for Steerable Interface Systems.
Proceedings of the UbiComp 2003: Ubiquitous Computing, 2003

Augmenting a retail environment using steerable interactive displays.
Proceedings of the Extended abstracts of the 2003 Conference on Human Factors in Computing Systems, 2003

On interfaces projected onto real-world objects.
Proceedings of the Extended abstracts of the 2003 Conference on Human Factors in Computing Systems, 2003

2002
HyperMask - projecting a talking head onto a real object.
Vis. Comput., 2002

"It/I": A Theater Play Featuring an Autonomous Computer Character.
Presence Teleoperators Virtual Environ., 2002

BlueSpace: personalizing workspace through awareness and adaptability.
Int. J. Hum. Comput. Stud., 2002

That's Entertainment! Designing Streaming, Multimedia Web Experiences.
Int. J. Hum. Comput. Interact., 2002

Creating ubiquitous interactive games using everywhere display projectors.
Proceedings of the Entertainment Computing: Technologies and Applications, 2002

User-following displays.
Proceedings of the 2002 IEEE International Conference on Multimedia and Expo, 2002

Interacting with Steerable Projected Displays.
Proceedings of the 5th IEEE International Conference on Automatic Face and Gesture Recognition (FGR 2002), 2002

2001
Less Clicking, More Watching: Results of the Iterative Design and Evaluation of Entertaining Web Experiences.
Proceedings of the Human-Computer Interaction INTERACT '01: IFIP TC13 International Conference on Human-Computer Interaction, 2001

The Everywhere Displays Projector: A Device to Create Ubiquitous Graphical Interfaces.
Proceedings of the Ubicomp 2001: Ubiquitous Computing, 2001

HYPER MASK - Projecting a Virtual Face onto a Moving Real Object.
Proceedings of the 22nd Annual Conference of the European Association for Computer Graphics, 2001

"Less clicking, more watching": an option for entertainment on the web?
Proceedings of the CHI 2001 Extended Abstracts on Human Factors in Computing Systems, 2001

Using a steerable projector and a camera to transform surfaces into interactive displays.
Proceedings of the CHI 2001 Extended Abstracts on Human Factors in Computing Systems, 2001

2000
Physically interactive story environments.
IBM Syst. J., 2000

The KidsRoom.
Commun. ACM, 2000

1999
The KidsRoom: A Perceptually-Based Interactive and Immersive Story Environment.
Presence Teleoperators Virtual Environ., 1999

Projecting computer graphics on moving surfaces: a simple calibration and tracking method.
Proceedings of the 26th Annual Conference on Computer Graphics and Interactive Techniques, 1999

Using Computer Vision to Control a Reactive Computer Graphics Character in a Theater Play.
Proceedings of the Computer Vision Systems, First International Conference, 1999

1998
It/I: theater with an automatic and reactive computer graphics character.
Proceedings of the ACM SIGGRAPH 98 Conference Abstracts and Applications, 1998

"It/I": a theater play featuring an autonomous computer graphics character.
Proceedings of the Sixth ACM International Conference on Multimedia, 1998

Human Action Detection Using PNF Propagation of Temporal Constraints.
Proceedings of the 1998 Conference on Computer Vision and Pattern Recognition (CVPR '98), 1998

It/I: an experiment towards interactive theatrical performances.
Proceedings of the CHI 98 Conference Summary on Human Factors in Computing Systems, 1998

1997
Intelligent Studios Modeling Space and Action to Control TV Cameras.
Appl. Artif. Intell., 1997

Controlling view-based algorithms using approximate world models and action information.
Proceedings of the 1997 Conference on Computer Vision and Pattern Recognition (CVPR '97), 1997

Interval Scripts: a Design Paradigm for Story-Based Interactive Systems.
Proceedings of the Human Factors in Computing Systems, 1997

1996
Approximate World Models: Incorporating Qualitative and Linguistic Information into Vision Systems.
Proceedings of the Thirteenth National Conference on Artificial Intelligence and Eighth Innovative Applications of Artificial Intelligence Conference, 1996

1994
Behavior-Based Active Vision.
Int. J. Pattern Recognit. Artif. Intell., 1994


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