Heloisa Candello

Orcid: 0000-0002-0365-8057

According to our database1, Heloisa Candello authored at least 57 papers between 2009 and 2024.

Collaborative distances:
  • Dijkstra number2 of four.
  • Erdős number3 of four.

Timeline

Legend:

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PhD thesis 
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Links

On csauthors.net:

Bibliography

2024
CUI@CHI 2024: Building Trust in CUIs-From Design to Deployment.
CoRR, 2024

Working with Trouble and Failures in Conversation between Humans and Robots (WTF 2023) & Is CUI Design Ready Yet?
CoRR, 2024

2023
Introduction to this special issue: guiding the conversation: new theory and design perspectives for conversational user interfaces.
Hum. Comput. Interact., July, 2023

Is CUI Design Ready Yet? A Workshop on Community Practices and Gaps in CUI Design & Resource Development.
Proceedings of the 5th International Conference on Conversational User Interfaces, 2023

What's The Talk on VUI Guidelines? A Meta-Analysis of Guidelines for Voice User Interface Design.
Proceedings of the 5th International Conference on Conversational User Interfaces, 2023

"This means nothing to me": Building credibility in conversational systems.
Proceedings of the 5th International Conference on Conversational User Interfaces, 2023

Community-driven AI: Empowering people through responsible data-driven decision-making.
Proceedings of the Computer Supported Cooperative Work and Social Computing, 2023

[email protected]: Inclusive Design of CUIs Across Modalities and Mobilities.
Proceedings of the Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems, 2023

2022
Unveiling Practices of Customer Service Content Curators of Conversational Agents.
Proc. ACM Hum. Comput. Interact., 2022

A User Interface with Taxonomy Features for Content Curators of Chatbots.
Proceedings of the HCI International 2022 Posters, 2022

How can AI leverage alternative criteria and suggest a better way to measure credit worthiness and economic growth?
Proceedings of the CUI 2022: 4th Conference on Conversational User Interfaces, Glasgow, United Kingdom, July 26, 2022

Ethics of Conversational User Interfaces.
Proceedings of the CHI '22: CHI Conference on Human Factors in Computing Systems, New Orleans, LA, USA, 29 April 2022, 2022

Platformisation of Digital Financial Services (DFS): The Journey of DFS in the Global North and Global South.
Proceedings of the CHI '22: CHI Conference on Human Factors in Computing Systems, New Orleans, LA, USA, 29 April 2022, 2022

'SIGuiendo' Each Other Steps.
Proceedings of the CHI '22: CHI Conference on Human Factors in Computing Systems, New Orleans, LA, USA, 29 April 2022, 2022

2021
Teaching Conversational Robots in a Museum Exhibition with Interactive Surfaces.
Proceedings of the ISS '21: Interactive Surfaces and Spaces, Łódź, Poland, November 14, 2021

[email protected]: Theoretical and Methodological Challenges in Intelligent Conversational User Interface Interactions.
Proceedings of the IUI '21: 26th International Conference on Intelligent User Interfaces, 2021

Making Conversational Robots Learn from Children in a Collaborative Museum Exhibition.
Proceedings of the Companion Publication of the 2021 ACM Conference on Computer Supported Cooperative Work and Social Computing, 2021

Integrating Machine Learning Data with Symbolic Knowledge from Collaboration Practices of Curators to Improve Conversational Systems.
Proceedings of the CHI '21: CHI Conference on Human Factors in Computing Systems, 2021

Let's Talk About CUIs: Putting Conversational User Interface Design Into Practice.
Proceedings of the CHI '21: CHI Conference on Human Factors in Computing Systems, 2021

Using Meta-Knowledge Mined from Identifiers to Improve Intent Recognition in Conversational Systems.
Proceedings of the 59th Annual Meeting of the Association for Computational Linguistics and the 11th International Joint Conference on Natural Language Processing, 2021

2020
Understanding and improving SIGCHI's volunteer experience.
Interactions, 2020

Using Meta-Knowledge Mined from Identifiers to Improve Intent Recognition in Neuro-Symbolic Algorithms.
CoRR, 2020

CUI: Conversational User Interfaces: A Workshop on New Theoretical and Methodological Perspectives for Researching Speech-based Conversational Interactions.
Proceedings of the IUI '20: 25th International Conference on Intelligent User Interfaces, 2020

Comparing users' perception of different chatbot interaction paradigms: a case study.
Proceedings of the IHC '20: XIX Brazilian Symposium on Human Factors in Computing Systems, 2020

Understanding How Visitors Interact with Voice-Based Conversational Systems.
Proceedings of the Design, User Experience, and Usability. Design for Contemporary Interactive Environments, 2020

Unveiling Practices and Challenges of Machine Teachers of Customer Service Conversational Systems.
Proceedings of the 2nd Conference on Conversational User Interfaces, 2020

Intentions, Meanings, and Whys: Designing Content for Voice-based Conversational Museum Guides.
Proceedings of the 2nd Conference on Conversational User Interfaces, 2020

Decolonizing Learning Spaces for Sociotechnical Research and Design.
Proceedings of the Companion Publication of the 2020 ACM Conference on Computer Supported Cooperative Work and Social Computing, 2020

CUI@CSCW: Collaborating through Conversational User Interfaces.
Proceedings of the Companion Publication of the 2020 ACM Conference on Computer Supported Cooperative Work and Social Computing, 2020

Design Thinking in Software Requirements: What Techniques to Use? A Proposal for a Recommendation Tool.
Proceedings of the XXIII Iberoamerican Conference on Software Engineering, 2020

CUI@CHI: Mapping Grand Challenges for the Conversational User Interface Community.
Proceedings of the Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems, 2020

Co-designing a conversational interactive exhibit for children.
Proceedings of the Extended Abstracts Proceedings of the 19th ACM International Conference on Interaction Design and Children, 2020

2019
Teaching Robots to Act and Converse in Physical Spaces: Participatory Design Fictions with Museum Guides.
Proceedings of the Halfway to the Future Symposium 2019, 2019

Can direct address affect user engagement with chatbots embodied in physical spaces?
Proceedings of the 1st International Conference on Conversational User Interfaces, 2019

The Effect of Audiences on the User Experience with Conversational Interfaces in Physical Spaces.
Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, 2019

2018
Recovering from Dialogue Failures Using Multiple Agents in Wealth Management Advice.
Proceedings of the Studies in Conversational UX Design, 2018

Different but Equal: Comparing User Collaboration with Digital Personal Assistants vs. Teams of Expert Agents.
CoRR, 2018

The Role of Dialogue User Data in the Information Interaction Design of Conversational Systems.
Proceedings of the Design, User Experience, and Usability: Designing Interactions, 2018

Voice-based Conversational UX Studies and Design.
Proceedings of the Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems, 2018

Having an Animated Coffee with a Group of Chatbots from the 19<sup>th</sup> Century.
Proceedings of the Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems, 2018

2017
A Hybrid Architecture for Multi-Party Conversational Systems.
CoRR, 2017

Bottester: Testing Conversational Systems with Simulated Users.
Proceedings of the XVI Brazilian Symposium on Human Factors in Computing Systems, 2017

Here's What I Can Do: Chatbots' Strategies to Convey Their Features to Users.
Proceedings of the XVI Brazilian Symposium on Human Factors in Computing Systems, 2017

Collaborative System for Generative Design: Manipulating Parameters, Generating Alternatives.
Proceedings of the Design, User Experience, and Usability: Theory, Methodology, and Management, 2017

Shaping the Experience of a Cognitive Investment Adviser.
Proceedings of the Design, User Experience, and Usability: Understanding Users and Contexts, 2017

Talking with Conversational Agents in Collaborative Action.
Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, 2017

Typefaces and the Perception of Humanness in Natural Language Chatbots.
Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, 2017

Cognitive Computing: Where Big Data Is Driving Us.
Proceedings of the Handbook of Big Data Technologies, 2017

2016
Destiny: A Cognitive Mobile Guide for the Olympics.
Proceedings of the 25th International Conference on World Wide Web, 2016

Building a Question-Answering Corpus Using Social Media and News Articles.
Proceedings of the Computational Processing of the Portuguese Language, 2016

User Methods and Approaches to Design Cognitive Systems.
Proceedings of the Design, User Experience, and Usability: Design Thinking and Methods, 2016

2015
Design Process of a Social Network System for Storage and Share Files in the Workplace.
Proceedings of the Design, User Experience, and Usability: Interactive Experience Design, 2015

Understanding <i>Fiado</i>: Informal Credit in Brazil.
Proceedings of the 2015 Annual Symposium on Computing for Development, 2015

2014
A Validation Study of a Visual Analytics Tool with End Users.
Proceedings of the Design, User Experience, and Usability. User Experience Design Practice, 2014

2013
Multimedia Information Delivery on Mobile Cultural Applications.
Proceedings of the Universal Access in Human-Computer Interaction. Applications and Services for Quality of Life, 2013

2012
Design for outdoor mobile multimedia : representation, content and interactivity for mobile tourist guides.
PhD thesis, 2012

2009
Developing principles for outdoor mobile multimedia guides in cultural heritage settings.
Proceedings of the 11th Conference on Human-Computer Interaction with Mobile Devices and Services, 2009


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