Paul P. Maglio

According to our database1, Paul P. Maglio authored at least 86 papers between 1989 and 2022.

Collaborative distances:
  • Dijkstra number2 of four.
  • Erdős number3 of four.

Timeline

Legend:

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PhD thesis 
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Links

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Bibliography

2022
Introduction to the Minitrack on Service Science.
Proceedings of the 55th Hawaii International Conference on System Sciences, 2022

2018
From data to value: A nine-factor framework for data-based value creation in information-intensive services.
Int. J. Inf. Manag., 2018

Introduction to the Minitrack on Service Science.
Proceedings of the 51st Hawaii International Conference on System Sciences, 2018

2017
Guest Editorial: In Search of a New Alignment in Service Research-Dual-Journal Special Sections.
IEEE Trans. Serv. Comput., 2017

Introduction to Service Science Minitrack.
Proceedings of the 50th Hawaii International Conference on System Sciences, 2017

2016
Emerging Digital Frontiers for Service Innovation.
Commun. Assoc. Inf. Syst., 2016

PAVES: Partnering with autonomous vehicles, environments, and systems.
Proceedings of the 2016 IEEE International Conference on Systems, Man, and Cybernetics, 2016

Toward smarter service systems through service-oriented data analytics.
Proceedings of the 14th IEEE International Conference on Industrial Informatics, 2016

FORCES: feedback and control for occupants to refine comfort and energy savings.
Proceedings of the 2016 ACM International Joint Conference on Pervasive and Ubiquitous Computing, 2016

Partnering with Autonomous Vehicles.
Proceedings of the 38th Annual Meeting of the Cognitive Science Society, 2016

On Measuring the Difficulty of Scrabble-like Problems.
Proceedings of the 38th Annual Meeting of the Cognitive Science Society, 2016

2015
How Tangential Problems Limit Value Creation in IT-Based Service Systems.
Proceedings of the 48th Hawaii International Conference on System Sciences, 2015

The Duality of Second Screens: A Phenomenological Study of Multi-platform Engagement and Service Experiences.
Proceedings of the 48th Hawaii International Conference on System Sciences, 2015

A Service Science Perspective on the Role of ICT in Service Innovation.
Proceedings of the 23rd European Conference on Information Systems, 2015

How Physical Interaction Helps Performance in a Scrabble-like Task.
Proceedings of the 37th Annual Meeting of the Cognitive Science Society, 2015

2014
Spatial Metaphors of Web Use.
Spatial Cogn. Comput., 2014

2013
Introduction to Service Science, Management, and Engineering (SSME) Minitrack.
Proceedings of the 46th Hawaii International Conference on System Sciences, 2013

2012
Guest Editors' Introduction.
Int. J. Cooperative Inf. Syst., 2012

Splash: a platform for analysis and simulation of health.
Proceedings of the ACM International Health Informatics Symposium, 2012

Splash: Simulation optimization in complex systems of systems.
Proceedings of the 50th Annual Allerton Conference on Communication, 2012

2011
Data is Dead... Without What-If Models.
Proc. VLDB Endow., 2011

From self-service to super-service: a resource mapping framework for co-creating value by shifting the boundary between provider and customer.
Inf. Syst. E Bus. Manag., 2011

On the roles of policies in computer systems management.
Int. J. Hum. Comput. Stud., 2011

Information technology for healthcare transformation.
IBM J. Res. Dev., 2011

Collaboration in system administration.
Commun. ACM, 2011

2010
Perspective: technology management in the service sector.
Int. J. Serv. Technol. Manag., 2010

Social Factors in Creating an Integrated Capability for Health System Modeling and Simulation.
Proceedings of the Advances in Social Computing, 2010

2009
The service system is the basic abstraction of service science.
Inf. Syst. E Bus. Manag., 2009

Market Orientation, Internal Process, and External Network: A Qualitative Comparative Analysis of Key Decisional Alternatives in the New Service Development.
Decis. Sci., 2009

Studying Reactive, Risky, Complex, Long-Spanning, and Collaborative Work: The Case of IT Service Delivery.
Proceedings of the Human-Computer Interaction. Interacting in Various Application Domains, 2009

Scripting practices in complex systems management.
Proceedings of the 3rd ACM Symposium on Computer Human Interaction for Management of Information Technology, 2009

2008
Distributed Cognition and Joint Activity in Computer System Administration.
Proceedings of the Resources, Co-Evolution and Artifacts - Theory in CSCW, 2008

Service-oriented technology and management: Perspectives on research and practice for the coming decade.
Electron. Commer. Res. Appl., 2008

Policy-based IT automation: the role of human judgment.
Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology, 2008

2007
Steps Toward a Science of Service Systems.
Computer, 2007

Activity-based management of IT service delivery.
Proceedings of the 1st ACM Symposium on Computer Human Interaction for Management of Information Technology, 2007

2006
Schema blending and stable structure in online social systems.
Int. J. Web Based Communities, 2006

Service systems, service scientists, SSME, and innovation.
Commun. ACM, 2006

Policy-based Management of an E-commerce Business Simulation: An Experimental Study.
Proceedings of the 3rd International Conference on Autonomic Computing, 2006

2005
Usable autonomic computing systems: The system administrators' perspective.
Adv. Eng. Informatics, 2005

A1: end-user programming for web-based system administration.
Proceedings of the 18th Annual ACM Symposium on User Interface Software and Technology, 2005

Policity: An Experimental Evaluation of Policy-Based Administration in a City Simulation.
Proceedings of the 6th IEEE International Workshop on Policies for Distributed Systems and Networks (POLICY 2005), 2005

A1: Spreadsheet-based Scripting for Developing Web Tools.
Proceedings of the 19th Conference on Systems Administration (LISA 2005), 2005

On the Need for Negotiation in Policy-based Interaction with Autonomic Computing Systems.
Proceedings of the Second International Conference on Autonomic Computing (ICAC 2005), 2005

Learning Automation Policies for Pervasive Computing Environments.
Proceedings of the Second International Conference on Autonomic Computing (ICAC 2005), 2005

2004
Error messages: what's the problem?
ACM Queue, 2004

Modeling business representational activity online: A case study of a customer-centered business.
Knowl. Based Syst., 2004

Usable Autonomic Computing Systems: The Administrator's.
Proceedings of the 1st International Conference on Autonomic Computing (ICAC 2004), 2004

Field studies of computer system administrators: analysis of system management tools and practices.
Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work, 2004

2003
The Conceptual Structure of Information Space.
Proceedings of the Designing Information Spaces: The Social Navigation Approach, 2003

Web Places: Using Intermediaries to Add People to the Web.
Proceedings of the Designing Information Spaces: The Social Navigation Approach, 2003

Dealing with ghosts: Managing the user experience of autonomic computing.
IBM Syst. J., 2003

Attentive agents.
Commun. ACM, 2003

Modeling Multitasking Users.
Proceedings of the User Modeling 2003, 2003

Multimodal Menu Interface for Mobile Web Browsing.
Proceedings of the Human-Computer Interaction INTERACT '03: IFIP TC13 International Conference on Human-Computer Interaction, 2003

Segmentation of Display Space Interferes with Multitasking.
Proceedings of the Human-Computer Interaction INTERACT '03: IFIP TC13 International Conference on Human-Computer Interaction, 2003

Expertise identification using email communications.
Proceedings of the 2003 ACM CIKM International Conference on Information and Knowledge Management, 2003

Supporting notable information in office work.
Proceedings of the Extended abstracts of the 2003 Conference on Human Factors in Computing Systems, 2003

System administrators are users, too: designing workspaces for managing internet-scale systems.
Proceedings of the Extended abstracts of the 2003 Conference on Human Factors in Computing Systems, 2003

2002
Information programming for personal user interfaces.
Proceedings of the 7th International Conference on Intelligent User Interfaces, 2002

GAS: Group Adaptive System.
Proceedings of the Adaptive Hypermedia and Adaptive Web-Based Systems, 2002

2001
An architecture for developing attentive information systems.
Knowl. Based Syst., 2001

Intermediary-based transcoding framework.
IBM Syst. J., 2001

Personal WebMelody: Customized Sonification of Web Servers.
Proceedings of the Poster Proceedings of the Tenth International World Wide Web Conference, 2001

How to Teach a Fish to Swim.
Proceedings of the 2002 IEEE CS International Symposium on Human-Centric Computing Languages and Environments (HCC 2001), 2001

A robust algorithm for reading detection.
Proceedings of the 2001 workshop on Perceptive user interfaces, 2001

Designing Feedback for an Attentive Office.
Proceedings of the Human-Computer Interaction INTERACT '01: IFIP TC13 International Conference on Human-Computer Interaction, 2001

When buying on-line, does price <i>really</i> matter?
Proceedings of the CHI 2001 Extended Abstracts on Human Factors in Computing Systems, 2001

2000
Enabling technologies: intermediaries personalize information streams.
Commun. ACM, 2000

SUITOR: an attentive information system.
Proceedings of the 5th International Conference on Intelligent User Interfaces, 2000

Gaze and Speech in Attentive User Interfaces.
Proceedings of the Advances in Multimodal Interfaces, 2000

Tradeoffs in displaying peripheral information.
Proceedings of the CHI 2000 Conference on Human factors in computing systems, 2000

LiveInfo: Adapting Web Experience by Customization and Annotation.
Proceedings of the Adaptive Hypermedia and Adaptive Web-Based Systems, 2000

1999
Facilitating navigation in information spaces: Road-signs on the World Wide Web.
Int. J. Hum. Comput. Stud., 1999

Intermediaries: An Approach to Manipulating Information Streams.
IBM Syst. J., 1999

What You Feel Must Be What You See: Adding Tactile Feedback to the Trackpoint.
Proceedings of the Human-Computer Interaction INTERACT '99: IFIP TC13 International Conference on Human-Computer Interaction, 1999

1998
User-Centered Push for Timely Information Delivery.
Comput. Networks, 1998

Intermediaries: New Places for Producing and Manipulating Web Content.
Comput. Networks, 1998

Informative Things: How to Attach Information to the Real World.
Proceedings of the 11th Annual ACM Symposium on User Interface Software and Technology, 1998

1997
A case study of representational activity at a customer-centered business.
Proceedings of the Eighteenth International Conference on Information Systems, 1997

Emergent global cueing of local activity: covering in music.
Proceedings of the 2nd International Conference on Computer Support for Collaborative Learning, 1997

Web Browser Intelligence: opening up the Web.
Proceedings of the Proceedings IEEE COMPCON 97, 1997

How to Personalize the Web.
Proceedings of the Human Factors in Computing Systems, 1997

WBI: A Confederation of Agents that Personalize the Web.
Proceedings of the First International Conference on Autonomous Agents, 1997

1994
On Distinguishing Epistemic from Pragmatic Action.
Cogn. Sci., 1994

1989
Approximating Learned Search Control Knowledge.
Proceedings of the Sixth International Workshop on Machine Learning (ML 1989), 1989


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